About
A leader in the provision of residential and contract furniture and furnishings, The Furnishing Service (TFS) have enabled our customers to develop high quality furnished accommodation.
Since 1995, The Furnishing Service has been working with our valued partners to provide products and services to help turn houses into homes up and down the UK.
The Furnishing Service was founded by our Managing Director, Randle Wilson, when his experience working with Glasgow City Council as the lead manager with specific responsibilities for homelessness which led him to see the overwhelming need for a company which could provide home furnishings to those with the greatest need all while providing an efficient and high-quality service.
What We Do
For 30 years, The Furnishing Service have been delivering furniture, furnishings, white goods, window coverings and floor coverings to homes and communities across all of mainland UK, turning houses into homes to help create a welcoming and prosperous environment. The Furnishing Service are delighted to retain their position on the Scotland Excel framework for domestic furniture and furnishings making them a trusted supplier to not only local authorities but to housing associations as well. We deliver to:
- Local authorities
- Housing associations
- Serviced apartments
- Care and nursing homes
Our Services
We understand the importance of a smooth delivery process for our customers by working in the vulnerable sector for 30 years. Therefore, we have a variety of services to help our customers needs to deliver a high quality service from start to finish. These services are:
- Efficient Delivery, Installation and Disposal
- Free of charge measuring service for flooring and blinds
- Sourcing products to meet your specification
- Dedicated Customer Service Agent
- Committed Procurement Team
- Warranty & Product Support Team
White Label Solution
We provide a seamless white label solution.
Our service ensures tenants receive high-quality home furnishings without any associated stigma. Our discreet service giving tenants the peace of mind they deserve. By transforming houses into welcoming homes, we help create a positive living environment where everyone can feel proud and at ease.
Community Benefits
We pride ourselves on delivering outstanding service whilst making a positive difference to people’s lives through our award-winning community benefits programme.
We look to create meaningful and lasting impacts through every aspect of the programmes we support. We are dedicated to fostering a culture of community engagement and social responsibility.
We support those in need through donations to local foodbanks, providing essential items to alleviate hunger and assist vulnerable community members. Our company actively contributes to various causes through financial aid, fundraising, and stock item donations, striving to make a positive impact. Recognizing the challenges charities face, we also offer storage solutions for donated goods, enabling them to operate efficiently and focus on their mission of helping others.
Modern Apprenticeships
We offer comprehensive work experience opportunities to help provide young people with valuable insights into the professional world.
Our Modern Apprenticeships scheme is dedicated to nurturing the next generation of skilled professionals. Our programme helps participants develop essential skills, gain practical experience, and build confidence, preparing them for successful careers. We provide hands-on training and
mentorship, ensuring apprentices gain the knowledge and experience needed to excel in all of their future endeavours.
Our Team
For The Furnishing Service, not only do our customers matter but everyone matters. We foster an equal, diverse, and inclusive workplace where everyone feels valued, respected, and treated fairly. Our team includes:
The team include:
- A dedicated Customer Service Team ensuring smooth order processes.
- Warranty & Product Support experts experienced in resolving client issues effectively.
- A Procurement Team securing quality, cost-efficient items.
- Flooring and installation teams delivering high standards.
- A robust management structure supporting staff and addressing any emergency needs of our customers.
Recognizing our staff as valuable assets, we prioritize well-being by facilitating activities like visits to health facilities for saunas and cold water therapy, promoting happiness and positive impact on employees' lives.
Awards & Accreditations
2015 - Scotland Excel Supplier Excellence Awards
Winner 'Excellence in our Communities'
2017 - Sanderson High School
Winner 'Business Partner of the Year'
2018 - Scotland Excel Supplier Excellence Awards
Winner 'Community Benefits'
Winner 'Customer Service'
2020 - Scotland Excel Supplier Excellence Awards
Winner 'Community Benefits'
Winner 'Customer Service'
2023 - Scotland Excel Supplier Excellence Awards
Winner 'Community Benefits'
65,000
Successful deliveries in 2024. Each one of our deliveries creates a positive impact in helping tenants enjoy the safety and security of knowing that their home is properly equipped with everything they need.
7 locations
Throughout the UK, We cover all the mainland UK from our seven depots.
150 staff
Our nationwide network of staff all appreciate that it is all of our responsibilities to act in an environmentally responsible manner.