FAQ's
Delivery information
When will I receive my delivery?
One of our customer service agents will call you to arrange a delivery date. If you have not received your delivery or wish to amend your delivery date then please contact our customer service team at ccgenquiries@tfs.direct or on 01355 226 556.
How can I get assistance if I need it?
You can request this service when ordering and the packaging will be removed and recycled by us.
Will my items be fully installed?
We offer a full installation service for all products that we offer. We can build furniture items, connect cookers and fully install any white goods.
Do you uplift and disposed of furniture and white goods?
Upon request, we will remove any item being replaced with a like for like product from The Furnishing Service and recycle it all as part of our service.
How much does delivery cost?
Delivery costs are included.
Can I specify a delivery time?
Our delivery dates are all day slots however we will attempt to accommodate any specific requests as much as possible just let the customer service team know and we will endeavour to deliver at a time that suits you.
General questions
I have a problem with my account who do I contact?
If you are having any issues please contact ccgenquiries@tfs.direct or call 01355 226556.
How do I purchase items from TFS?
We are a business to business provider and our customers are required to open a trade account with TFS.
Once you have opened an account with TFS then you will be given a username and password for our website giving you access to pricing and enabling you to place orders with us.
If you wish to discuss opening an account please contact info@tfs.direct or give us a call on 01355 226556.
How do I order contract or bespoke Items?
The procurement team at TFS have excellent relationships with our suppliers across the UK.
We specialise in offering a tailored service for our customers where we source furniture, appliances, electrical items, home accessories, flooring and window coverings to meet your exact requirements.
TFS have many years of experience in contract furnishings which adhere to rigorous specifications.
If you are looking to order a unique item not usually available just contact our procurement team on procurement@tfs.direct or give us a call on 01355 226556.
Do your products come with a warranty?
We offer a comprehensive and high quality warranty managed by our customer service team on the tenants’ behalf for all our products.